AI agent company Decagon is holding early M&A talks with ServiceNow, others
Lisbon , Portugal - 12 November 2025; Jesse Zhang, Co-founder & CEO, Decagon AI on Centre Stage during day two of Web Summit 2025 at the MEO Arena in Lisbon, Portugal. (Photo By Shauna Clinton/Sportsfile for Web Summit via Getty Images) Shauna Clinton/Sportsfile for Web Summit via Getty Images AI startup Decagon builds AI agents to automate customer support for enterprise customers. The company has hired an investment bank to evaluate M&A interest. The discussions with potential buyers, including software company ServiceNow, are in the early stages. Buzzy AI agent startup Decagon could be the latest company swept up in a growing wave of AI dealmaking. The company, which was last valued at $4.5 billion earlier this year, has hired a bank to evaluate acquisition interest, according to people familiar with the matter. Decagon has held early discussions with cloud software giant ServiceNow and additional companies, the people said. If a deal does not materialize, Decagon could ins...