Your returns could be headed to a landfill. An AI-native software aims to reroute them to nonprofits.
At Luxome, returns of bedding and other textiles go to nonprofits in need through the AI-native software LiquiDonate. Luxome Retail returns are costly to process and hard to resell. Many retailers send them to the landfill. Luxome previously struggled to donate returned blankets without cannibalizing sales. LiquiDonate uses AI to match returns and nonprofits, generating shipping labels for direct donation. When Hyaat Chaudhary founded Luxome in 2018 to sell luxury weighted blankets, "returns were an afterthought," he said. Not every customer wants to keep the products they order, so returns piled up at the warehouse. Other retailers disposed of their returns in landfills . "It just drove me crazy as a human being. It seems wasteful, and I care about the environment," Chaudhary told Business Insider. At one point, Chaudhary donated 5,000 weighted blankets locally. His approach flooded the market, and Luxome customers started canceling their orders, he said. Instead,...